Briana Herndon

Hello, my name is <Briana Herndon>

I'm a Web Developer

<About Me/>

Fun fact — my first line of code was not “Hello World.” Since then, I have grown into a developer with a strong foundation in HTML, CSS, JavaScript, and React, focused on building responsive, user-friendly websites. I enjoy tracking down tricky bugs and refining code, and I am excited to contribute to meaningful projects while continuing to learn and grow.

<Experience & Education/>

Business Intelligence Support Analyst April 2023 - Present
  • Develop, modify, and optimize enterprise-level reports, alerts, and dashboards using IBM People Analytics.
  • Partner with stakeholders to gather requirements and deliver reporting solutions within defined timelines.
  • Write and optimize SQL queries to improve report performance, accuracy, and usability.
  • Validated API-based data transfers between systems using Postman to ensure data accuracy and integration reliability.
  • Provide application support by managing Salesforce and Jira tickets while meeting SLAs.
  • Achieved 90%+ CSAT in 2024 and 100% CSAT in Q4 2025.
  • Mentor team members by sharing reporting best practices, technical knowledge, and troubleshooting techniques.
IT Helpdesk Specialist Pet Supermarket | April 2021 - March 2023
  • Provided remote technical support for Windows environments, Active Directory, POS systems, printers, and peripherals.
  • Diagnosed and resolved hardware, software, and network issues to improve system reliability and end-user productivity.
  • Supported application deployments, system updates, and maintained documentation for hardware and software assets.
  • Utilized ticketing systems to track, prioritize, and resolve issues while consistently meeting SLAs.
Customer Service Specialist Pet Supermarket | October 2020 - April 2021

  • Supported high volumes of customer interactions across retail and contact center environments.
  • Resolved customer issues using strong communication, problem-solving, and attention to detail.



    • Broward College - Davie, FL January 2021 - August 2023

    Bachelors of Applied Science in Information Technology, Web Development (BAS)

    Broward College - Davie, FL January 2018 - July 2020

    Associate in arts (AA), High Honors

    West Broward High School Diploma - Pembroke Pines, FL August 2013 - May 2016

    High School Diploma

    <Skills/>

    HTML5 Logo HTML
    CSS3 Logo CSS
    Javascript Logo Javascript
    React LogoReact
    Git Logo Git

    <Projects/>

    Flexbox Client Testimonial Project CSS - Flexbox

    A responsive client testimonial section using Flexbox to ensure consistent layout and display across all devices.

    Demo GitHub
    Javascript Project Javascript

    A dynamic weather app that fetches real-time data from the OpenWeatherMap API to display current conditions with city, temperature, description and humidity.

    Demo GitHub
    React Project React

    An Ecommerce app built with React, Tailwind CSS, and Redux Toolkit. Features add-to-cart, quantity control and price updates.

    Demo GitHub