Briana Herndon

Hello, my name is <Briana Herndon>

I'm a Front-End Web Developer

<About Me/>

I have a strong foundation in HTML, CSS, JavaScript, and React. I enjoy building responsive, user-friendly websites and find it rewarding to bring ideas to life through clean, functional code. Writing efficient and scalable code matters, but so does embracing curiosity, cross-functional teamwork, and a methodical approach to problem-solving — especially when unraveling those bugs that hide in plain sight. I'm currently seeking opportunities where I can contribute to meaningful projects and continue growing as a developer.

<Experience & Education/>

Business Intelligence Support Analyst April 2023 - Present
  • Provided outstanding customer support with a high degree of customer satification rating (CSAT) over 90% for 2024 and achieving a 100% CSAT rating in Q4 2025.
  • Delivered proficient support on IBM Cognos Analytics including event studio and report studio.
  • Demonstrated understanding of relational database structures and SQL to provide product and subject matter expertise to clients.
  • Maintained full ownership of cases from initial contact through resolution.
  • Provided mentorship to team members, helping them grow their skills and improve performance.
IT Helpdesk Specialist Pet Supermarket | April 2021 - March 2023
  • Provided hands-on and remote technical support across Windows OS, POS systems, Active Directory and peripherals troubleshooting.
  • Diagnosed network issues, ensuring minimal downtime for end-users and supported software deployments
  • Maintained detailed and accurate documentation.
  • Utilized KACE ticketing system to achieve service level agreement (SLA)
Customer Service Specialist Pet Supermarket | October 2020 - April 2021

  • Managed high call and email volumes.
  • Resolved customer issues efficiently to meet and exceed SLA targets
  • Promoted products and services to support business goals.



    • Broward College - Davie, FL January 2021 - August 2023

    Bachelors of Applied Science in Information Technology, Web Development (BAS)

    Broward College - Davie, FL January 2018 - July 2020

    Associate in arts (AA), High Honors

    West Broward High School Diploma - Pembroke Pines, FL August 2013 - May 2016

    High School Diploma

    <Skills/>

    HTML5 Logo HTML
    CSS3 Logo CSS
    Javascript Logo Javascript
    React LogoReact
    Git Logo Git

    <Projects/>

    Flexbox Client Testimonial Project CSS - Flexbox

    A responsive client testimonial section using Flexbox to ensure consistent layout and display across all devices.

    Demo GitHub
    Javascript Project Javascript

    A dynamic weather app that fetches real-time data from the OpenWeatherMap API to display current conditions with city, temperature, description and humidity.

    Demo GitHub
    React Project React

    An Ecommerce app built with React, Tailwind CSS, and Redux Toolkit. Features add-to-cart, quantity control, and dynamic price updates.

    Demo GitHub